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Shipping & Returns
Gay's The Word
For Online Orders: Generally, we make take up to 2-3 working days to process your order. Once shipped, you will receive a confirmation email. We use a standard service with Royal Mail to ship your parcel so there will not be a tracking number for your parcel.
Regarding LGSM posters, each poster requires separate shipping because they will always ship separately from books, t-shirts, tote bags, and other items in a sturdy cardboard tube. If you would like to purchase more than one poster and have them shipped to the same address, please contact us for shipping costs.
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See information below for shipping times based on region.
UK Shipping
All UK orders are shipped Royal Mail 2nd Class as standard and generally take 2-3 working days to arrive. This region includes all UK shipping regions except Northern Ireland, due to new GPSR rules and regulations for EU shipping.
Please note: this shipping option does not include a tracking number.
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Last Shipping Date for Christmas: Tuesday 17th December, UK, Second Class​
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European Shipping (Non-EU countries)
All orders up to 2kg are shipped at a flat rate of £10 to Europe (as designated by Royal Mail). Once shipped, Royal Mail advice orders take at least 5 or more working days to arrive, depending on the country. However, this may take 12 days longer if it has to go through customs. Please be advised delays are now more routine and you may need to be patient waiting for your parcel to arrive. Please note: this shipping option does not include a tracking number.
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Due to new GPSR rules and regulations for EU shipping, this is the list of European countries to which we ship:
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican.
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Last Shipping Date for Christmas: Wednesday 4th December, Europe, International Standard
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EU and Northern Ireland Shipping
​We are sorry to say that, due to the new GPSR rules and regulations for EU shipping, we will not be able to ship to countries in the European Union or Northern Ireland for the foreseeable future. We hope that this may change.
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International Shipping - The Rest of the World
We are delighted to send books all over the world! To place your order, please contact us directly via email and we will reply with shipping costs. Prices are at-cost using Royal Mail's International Standard shipping rates, but do not include a tracking number.
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Missing Parcel
With dispatch delays now increasingly common please wait a few weeks before contacting the bookshop if your delivery has not yet arrived. The vast majority do arrive eventually. If you suspect that your parcel has gone missing, please contact us with your order details and we'll replace it free of charge. However, we may ask you to wait a short period of time in case there was a delay within the postal system itself.
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Damaged Parcel
If any of the items in your order have arrived damaged, please contact us as soon as possible to discuss a replacement.
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Returns
We only accept returns in exceptional circumstances. If you would like your order to be considered for return, please contact us as soon as possible with your order details. Returns are at the discretion of our booksellers.