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Shipping & Returns
Gay's The Word
For Online Orders: While we are closed to the public, we will continue to ship online orders. Generally, we make take up to 2-3 working days to process your order. Once shipped, you will receive a confirmation email.
See information below for shipping times based on region.
All UK orders are shipped Royal Mail 2nd Class as standard and generally take 2-3 working days to arrive. Please note: this does not include a tracking number. The UK includes Great Britain and Northern Ireland.
Regarding Gay's The Word and LGSM posters, we have built in the cost of shipping £4 into the price of each poster because they will always ship separately from books, t-shirts, tote bags, and other items in a sturdy cardboard tube. If you would like to purchase more than one poster and have them shipped to the same address, please contact us for shipping costs.
All orders up to 2kg are shipped at a flat rate of £10 to Europe (this includes all countries designated as Europe by Royal Mail). If any orders are placed over 2kg, we will contact you directly to discuss shipping costs. If you would prefer an at-cost shipping quote (for 1 book, for example), please contact us via email. Once shipped, orders take 3-5 working days to arrive, depending on the country.
International Shipping - Worldwide
We are always delighted to send books all over the world! To place your order, please contact us directly via email and we will reply with shipping costs. Prices are at-cost using Royal Mail's International Standard shipping rates.
If you suspect that your parcel has gone missing, please contact us with your order details and we'll replace it free of charge. However, we may ask you to wait a short period of time in case there was a delay within the postal system itself.
If any of the items in your order have arrived damaged, please contact us as soon as possible to discuss a replacement.
We only accept returns in exceptional circumstances. If you would like your order to be considered for return, please contact us as soon as possible with your order details. Returns are at the discretion of our booksellers.