Got a question?
Frequently Asked Questions
(We understand, there's a lot to question.)
Are you currently hiring or accepting resumes?
No, we aren't currently hiring or accepting resumes. Staff turnover has always been very low; we love what we do.
Can I volunteer or schedule a work placement at Gay's The Word?
With limited staff to supervise volunteers, we are not able to make arrangements for volunteers or work placements.
Can you order a book for me?
Yes! We have a small selection of the thousands of books we stock on our new online shop. If you don't find the book you are looking for, send us an email using the Contact Form above with the book(s) you would like to order in the subject line and it is very possible we will be able to order that for you (as long as it's still in print!).
If you are looking for a non-LGBT-related book, we can also order that for you (lots of people do!), but in those instances, we will ask for payment in advance as we won't be able to re-sell the book, if you change your mind.
I've published a book! Will you stock it?
Maybe! In order to decide, we will need to know details about the book's LGBT-related content (it needs to be majority!) and as much publishing information as possible (ISBN, publisher, distribution, price, image of book cover, blurb from the back cover, and information about retailer discount). If the book is self-published or small press and doesn't have a distributor, please clarify how distribution (including any costs) and returns will work as well as what the terms (consignment, etc.) are. If you send us a review copy of your book, please put all this information in with the book when you send it, plus a stamped self-addressed envelope if you would like us to return it to you. Similarly, if you email us about a book we kindly request that you put all relevant, requested information in one email. For clear, salient advice about how to best approach a bookshop on these matters please see this helpful guide from the Booksellers Association. Please be aware that we are a very small bookshop and are restricted by space. During certain peak times of the retailing year - such as the weeks leading up to Christmas - we, (fingers-crossed) tend to be full-on busy, so we'd encourage you to avoid approaching us then. Stock decisions are at the discretion of our booksellers.
I'm getting in touch about an event. What's the best way to do that?
As it stands, we are rarely hosting full-on events at the moment. To ask about a possible event, please send us an email using the Contact Form above with information regarding the book-related event you are enquiring about, the preferred dates and times, and contact information of the lead organiser. Please be aware that we are a small team so there may be a delay in our reply. Note that during certain peak times of the retailing year - such as the weeks leading up to Christmas - we tend to be full-on busy, so we'd encourage you to avoid approaching us then.
Can I hire the bookshop space for an event/filming/photo shoot?
Maybe! The answer depends on the requirements of the event or shoot, the bookshop, and the urgency of the request. Please use the Contact Form above to make that enquiry or call the bookshop 0207 278 7654 to discuss.
Do you ship internationally?
Yes! We ship order worldwide using Royal Mail. Currently, we are able to ship across the UK and to most countries in Europe through our online shop. If you would like to place an international order outside of those regions, use the contact form above to place your order and we will reply with an estimate of the shipping cost. You can also read our Shipping & Returns for more details about regions, parcel weight, costs, and more.
Planning a Group or School Visit?
The bookshop is a very small space which can get extremely busy. We want everyone visiting the bookshop to have a relaxed and enjoyable experience, be they a lone browser enjoying a precious day off, or a social / student group excited to see the store for the first time. It is essential that anyone planning a group or school visit to Gay’s the Word bookshop notifies and liaises with us well - at least three weeks - in advance. Fridays, Saturdays and Sundays can get especially busy here and visits on these days should be avoided; groups turning up without a pre-arrangement, especially on these days, may regretfully be turned away. Groups of 10 people or more may need to segment into smaller groups staggered across a period of time and be overseen by a pre-arranged person. Please use the contact form on our website to enquire about your intended group visit. It may be possible to arrange a private morning visit for a group before we open to the public at 11am. The earlier that you engage with us ahead of your intended visit the higher the likelihood we’ll be able to accommodate you. These measures are in place to ensure everyone visiting Gay’s the Word has an enjoyable time. Many thanks.
Do you have Gay's The Word gift vouchers and/or sell/accept National Book Tokens?
Yes on all accounts! We we have Gay's The Word gift vouchers and sell and accept National Book Tokens. Gift vouchers and book tokens can be made out to any denomination and then posted out or reserved for collection.
Do you accept/buy secondhand books?
We do accept secondhand books as a donation, but we do not buy secondhand books. If you would like to donate a small amount of books (say a book, or a shopping bag full), just bring them by the bookshop during opening hours. If you have a box or more of books to donate, please call ahead on 0207 278 7654 to make arrangements. Donating books helps support the bookshop (like paying our electricity bill!) and also helps provide affordably priced books for our community.
Do you stock Stone Butch Blues by Leslie Feinberg?
Before Leslie Feinberg's death in 2014, zie/she decided to make Stone Butch Blues free for all through hir website. This means that you can download a free PDF copy of the book from hir website or purchase an at-cost print-on-demand copy of Stone Butch Blues. With hir final wishes in mind, we do not stock copies of the book in the shop.